Booking Conditions

BOOKING TERMS AND CONDITIONS

Itineraries are correct at the time of publishing and may differ slightly to those featured in the brochure.
Occasionally our itineraries change as we make improvements based on comments from past travellers
and our own research. If we are unable to utilise a product, service or activity detailed in our itinerary, a
suitable alternative will be offered where possible. Itineraries may vary and/or attractions be
substituted for any cause including seasonal conditions, weather extremes, natural disasters, and
Conservation Reserve requirements.
Pricing is valid for travel commencing 1st October – 1st
September 2018.
Rates are quoted in QAR (Qatari Riyals). Prices can be subject to change at the discretion of the
Company.
Due to the extensive organisation and limited capacity involved with our activities, a strict cancellation
fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following
cancellation fees will apply:
a) Cancellation or amendment for non-group bookings more than
7 days – 48 hours prior to tour departure : No cancellation fee
48 hours – 18 hours prior to tour departure : 50% cancellation fee
18 hours or less prior to tour departure : 100% cancellation fee
b) A cancellation or amendment for Group bookings prior to tour departure (a group is more than 4
guests in a single booking)
14 days – 7 days prior to tour departure : 50% cancellation fee
7 days or less prior to tour departure : 100% cancellation fee
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be
made.
No refunds will be given in the circumstances or in the event of any delay, curtailment or alteration of a
trip resulting from any cause including severe weather conditions or mechanical failure. Components of
trips are weather dependent and the Company cannot be held liable if trip components are not available
on the day of travel.
Tours require a minimum number of guests to operate. Minimum guest numbers differ between tours
are subject to change at any time. If a tour is cancelled due to minimum guest numbers not being
reached, guests will be offered an alternate tour option or be provided with a full refund.
If a tour is not able to commence due to inclement weather, a full refund or alternate booking date will
be offered.
Whilst we make every effort to safeguard our passengers, the Company cannot be held liable for any
damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees,
agents or contractors. Guests should note that adventure travel involves a higher than normal risk.
All pick up and drop off locations and times published are an estimate only and are subject to change at
short notice due to external factors such as road closures, traffic, adverse weather conditions and
mechanical breakdown.
Children under 5 years are not permitted to travel on Desert Safari Tour vehicles.
Children aged over 5 and under 15 years receive a discount on some tours, Children 15 years or older
pay full adult fare.
Depending on age, children on tour may be required to be seated in booster seats or other child safety
accredited seating.
At all times, the Company reserves the right to not accept children on tours due to safety concerns.
Vehicles may be equipped with dashcam technology that records high-definition sound and video.
Footage may be used for legal, insurance and training purposes and may be used to verify performance
related questions, queries or concerns.
Our tours are active and most require a reasonable level of fitness. Any guests with mobility concerns
will need to inform us at the time of booking so we can advise if we can accommodate your booking and
make any necessary arrangements. Depending on the nature of the disability, a private vehicle booking
may be required. The company reserves the right not to accept guests that have a disability on tours due
to safety concerns.
We do not recommend our activities to pregnant guests unless they reserve a private vehicle so that the
nature of the excursion can be tamed. However, the Company will not assume any responsibility to
adverse health conditions as guests participate at their own risk. Pregnant guests within their third
trimester will not be accepted due to health concerns for safaris.
Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. Please advise
at the time of booking on any special food requirements and or food allergys.
The Company prohibits smoking inside our tour vehicles. The Law of the State of Qatar prohibits the
possession of alcohol inside all tourist vehicles and guests discovered carrying alcohol will be required to
return to their pick-up point and their own expense and no refund of the tour will be offered.
The Company has the right to refuse to carry a guest whose behaviour is detrimental to the enjoyment
of the group. By travelling with the Company, you agree to accept the authority of the Pilot/Guide and
accept their decisions. Our staff are entitled to a safe working environment and our guests to a great
experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in
removal from the trip. If a Pilot/Guide requires a guest to leave the tour, no refunds will be given and
that guest will be responsible for their own travel costs and arrangements from that point.
For VISA or MASTERCARD usage: Guests using the website who are Minor /under the age of 18 shall not
transact on the website. The cardholder must retain a copy of transaction records and Merchant policies
and rules. Any dispute or claim arising out of or in connection with this website shall be governed and
construed in accordance with the laws of the State of Qatar. We accept payments online using Visa and
MasterCard credit/debit card in QAR. Refunds will be done only through the Original Mode of Payment.